Question 1

Is delivery free everywhere in Malaysia?

Accepted Answer

Yes, we provide FREE shipping within the Peninsular.

For East Malaysia, please do contact us for special arrangements.

Question 2

When will I receive my Capella?

Accepted Answer

We promise to deliver at soonest!

Klang Valley & Perak State
Deliver within 5 - 7 working days*. 
Scheduled deliveries are available subject to availability of slots.

Rest of West Malaysia
Deliver within 7 - 10 working days*.

Note: 
- Working days* exclude weekends and public holidays.
- Not eligible for pre-order products.

Question 3

How can I track my Capella?

Accepted Answer

Klang Valley & Perak State

1) If your order is handled by Capella's Team,
- There will be no tracking link provided. Rest assured, your order will arrives safely!
- For scheduled delivery, we will work our best to fulfill your chosen time slot.

2) If your order is handled by third party logistic,
- You'll receive your tracking details via Whatsapp / from our fellow business partners.

Rest of West Malaysia
Your order will be handled by third party logistic,
- You'll receive your tracking details via Whatsapp / from our fellow business partners.

Note: If you need help in regards to your order delivery status, you may reach us via Whatsapp (60)11 2121 8688.

Question 4

Do you deliver during the weekends?

Accepted Answer

We currently only deliver between Monday to Friday (except Public Holidays).

FAQs